CUSTOMER CARE
Customer Service
How can I get in touch with Customer Service?
Your retailer or sales representative is your primary source for answers to your customer service questions. To submit an inquiry directly to Global Home, click here.
When can I expect to hear back from Customer Service?
Messages to Customer Service will be acknowledged within 24 to 48 hours and addressed within five business days. Please note that our business hours are Monday - Friday, 8:00am - 5:00pm Eastern Standard Time.
Can I get a catalog of Global Home furniture?
To view or download our catalogs, click here.
Purchasing Furniture
Where can I buy Global Home Products?
Global Home Furniture is sold through retailers across North American, Central America and the Caribbean. Authorized Global Home retailers carry a variety of our furniture pieces and collections. Please contact the retailer nearest you for information about the products offered at their location. To find out where to buy our products contact us at sales@globalhomegroup.com.
How can I find my local Global Home sales representative?
To have the Global Home sales representative in your area contact you, email us at sales@globalhomegroup.com.
I saw a product on social media and it said “coming soon.” When will it be available?
We feature a variety of our products on social media. Some are available to purchase now and others are previews of new product designs. New products debut in April and October and are available to purchase from retailers thereafter. To receive the latest information on our new products, sign up for our emails from the Home Page.
Sourcing & Manufacturing
Where is Global Home Furniture made?
Global Home Group owns furniture manufacturing facilities in Vietnam, with additional partnerships in India and China.
Where does Global Home Furniture source its materials?
We source our materials globally in order to create a unique look and feel for each collection. We are committed to ethical sourcing and require our suppliers to apply the same scrutiny to their supply chain.
What is Global Home's position regarding sustainability and the environment?
As global climate change continues to drive worldwide natural disasters and poor air quality, Global Home takes our role in the sustainable use of planet resources seriously. Our Brand Promise, 'Protecting Our Global Home', guides our commitment towards best-in-class sustainable manufacturing.
Damage & Replacement
A Global Home product I purchased was recently damaged. What steps should I take to get it repaired?
It is best to contact the retailer or sales representative from whom you purchased your furniture. They are the best resource for helping to solve any problems with your furniture.
What should I do if I need to replace a lost, worn or damaged part from my furniture?
Damaged, worn or lost parts can often be replaced. If you need a replacement part for a Global Home product, contact the retailer or sales representative from whom you purchased your furniture. They are your best resource in helping to solve any problems with your furniture.
Design Firm
Where are Global Home products designed?
Global Home furniture is designed through collaboration with our offices in Vietnam, Czech Republic, United Kingdom, and the United States.
Will Global Home design and manufacture custom furniture for my business?
Global Home provides in-house design services for custom collections and white label furniture. Custom designs must meet order quantity minimums. To inquire on custom designs or place an order, click here.
How can I find out information about new products and events?
To stay informed and be the first to receive the latest news, sign up for our emails from the Home Page